Research the Internet for knowledge management software and briefly describe the functions of such software. Find at least two organizations that have a public customer service web site (for example, Microsoft's web site provides information related to operating system updates).
Consider the following:
· Compare and evaluate the two web sites.
· Is the information easy to find? How is it easy or difficult?
· Do the sites seem friendly? What makes them friendly or unfriendly?
· Is information easy to understand once it is found?
This solution assists in comparing and evaluating two public customer service web sites on several dimensions e.g. is the information easy to find, how easy or difficult is it, are they user-friendly, what makes them friendly or unfriendly and if the information is easy to understand once it is found. References are provided.