Research the Internet for knowledge management software and briefly describe the functions of such software. Find at least two organizations that have a public customer service web site (for example, Microsoft's web site provides information related to operating system updates).
Consider the following:
· Compare and evaluate the two web sites.
· Is the information easy to find? How is it easy or difficult?
· Do the sites seem friendly? What makes them friendly or unfriendly?
· Is information easy to understand once it is found?
This solution assists in comparing and evaluating two public customer service web sites on several dimensions e.g. is the information easy to find, how easy or difficult is it, are they user-friendly, what makes them friendly or unfriendly and if the information is easy to understand once it is found. References are provided.
Change Control and Project Risk Management
I need some help with the following questions:
Haddad and Ribière (2007) explore and expand upon the more formal use of Knowledge Management in the process of software acquisition. Analyze and discuss the use of the Software Capability Content Maturity Model (SACMM) if you were the project manager responsible for a large software acquisition at your company.
Boehm and Bhuta, (2009) explore the reuse of existing components software pieces and the associated risks. Apply the principles put forth on p. 60 of this article, go back and review a software development project you were a part of and discuss whether the application of the principles of these authors could have reduced the risk of that project.
Attached are the related articles and each summary should be from 200 to 300 words long.
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