Outsourcing work to other countries is problematic for organizations. You have taken on a new client that wants to outsource much of it customer care center to another country. The driving business need for the organization is that the current call center overhead is driving down the bottom line. Moving the call center offshore to Asia will mean the loss of over 120 jobs at their South Carolina center.
What possbile legal, moral and business implications of such a move, including the impact to workforces in both countries.
While it is true that there is a growing trend regarding outsourcing to countries with cheaper labor, there are various implications to such a strategy. Let's look at some of the major ones.
1. Cost. While organizations will normally argue that costs will be cheaper due to cheaper labor, the fact is that there are various other costs associated with outsourcing such as differences in operational models. So while on paper the costs are cheaper, in reality, it can sometimes end up costing organizations more to outsource.
2. Security. Countries such as the USA have very strict ...
Outsourcing work to other countries is problematic or organizations is determined. The legal, moral and business implications of such a move is determined.