Wealth Creation
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Many firms have encouraged their employees to own stock in the company they work for. How would you explain to the employee the importance of his job in increasing the stock price? Assume that this employee is an operations person meeting the customer.
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Solution Summary
The expert examines that an employee is an operations person meeting the customer.
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For an employee who meets customers, if he works hard, then he will satisfy more customers and these customers will be more likely to purchase the firm's product => more ...
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