EZpass case study

I need help with the case listed below and I have to answer the 2 following questions (using outside references) for a business research class.

1 - Evaluate the problem definition. Has the problem been defined adequately?

2 - What type of research design would you recommend for this project?

In the 1990's a task force was formed among executives of seven regional transportation agencies in NY - NJ area. The mission of the task force was to investigate the feasibility and desirability of adopting electronic toll collection (ETC) for the interregional roadways of the area. ETC is accomplished by providing commuters with small transceivers (tags) that emit a tuned radio signal. Receivers placed at toll booths are able to receive the radio signal and identify the commuter associated with the particular signal. Commuters establish ETC accounts that are debited for each use of a toll road or facility thus eliminating the need for the commuter to pay by cash or token. Because the radio signal can be read from a car in motion, ETC can reduce traffic jams at toll plazas by allowing tag holders to pass through at moderate speeds. At the time NY- NJ agencies were studying the service electronic toll collection was already being used successfully in Texas and Louisiana. Even though several of the agencies had individually considered implementing ETC they recognized that independent adoption would fall far short of the potential benefits achievable of an integrated interregional system.

The task force was most interested in identifying the ideal configuration of service attributes for each agency's commuters and determining how similar or different from these configurations might be across agencies. The task force identified a lengthy list of attributes that was ultimately culled to seven questions:

How many accounts are necessary and what statements will be received?

How and where does one pay for EZpass?

What lanes are available for use and how are they controlled?

Is the tag transferrable to other vehicles?

What is the price tag and possible service charge?

What is the price of the toll with an EZpass tag?

What are the other possible uses for the EZpass tag (airport parking, gasoline purchases)?

From a business researcher's perspective it also seemed important to assess commuter demand for the service. However, the task force was not convinced that it needed a projection of demand because it was committed to implementing ETC regardless of initial commuter acceptance. The task force considered its principal role to be investigating commuters' preferences for how the service should be configured ideally.