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One needs to analyze the motives that visitors might have in visiting a website, the psychological and physical effects that delays and outages might have etc.

Studies have concluded that "performance remains a major factor for keeping visitors coming back to a site" (Akamai, 2009).

Although the UK tax website might crash on occasion - this does not put off visitors as they have to file their returns online if they have not sent them in on paper by the end of September!

QUESTION: What are your thoughts on this?

NOTE: One major point that I would like to know about this question is whether the link between and site abandonment and performance is only for retail or e-commerce sites.

Reference:

Akamai (2009) Akamai Reveals 2 Seconds as the New Threshold of Acceptability for eCommerce Web Page Response Times [Online]. Available from: http://www.akamai.com/html/about/press/releases/2009/press_091409.html (Accessed: 18 August 2011).

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Solution Summary

One needs to analyze the motives that visitors might have in visiting a website, the psychological and physical effects that delays and outages might have etc.

Studies have concluded that "performance remains a major factor for keeping visitors coming back to a site" (Akamai, 2009).

Although the UK tax website might crash on occasion - this does not put off visitors as they have to file their returns online if they have not sent them in on paper by the end of September!

QUESTION: What are your thoughts on this?

NOTE: One major point that I would like to know about this question is whether the link between and site abandonment and performance is only for retail or e-commerce sites.

Reference:

Akamai (2009) Akamai Reveals 2 Seconds as the New Threshold of Acceptability for eCommerce Web Page Response Times [Online]. Available from: http://www.akamai.com/html/about/press/releases/2009/press_091409.html (Accessed: 18 August 2011).

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One needs to analyze the motives that visitors might have in visiting a website, the psychological and physical effects that delays and outages might have etc.

Studies have concluded that "performance remains a major factor for keeping visitors coming back to a site" (Akamai, 2009).

Although the UK tax website might crash on occasion - this does not put off visitors as they have to file their returns online if they have not sent them in on paper by the end of September!

QUESTION: What are your thoughts on this?

NOTE: One major point that I would like to know about this question is whether the link between and site abandonment and performance is only for retail or e-commerce sites.

Reference:

Akamai (2009) Akamai Reveals 2 Seconds as the New Threshold of Acceptability for eCommerce Web Page Response Times [Online]. Available from: http://www.akamai.com/html/about/press/releases/2009/press_091409.html (Accessed: 18 August 2011).

There are definitely psychological effects that take place when a person is visiting a website, and experiences delays. ...

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