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Review the Santa Cruz Bicycles case study.
1. What, in your opinion, was the key factor in Santa Cruz Bicycles' successful process redesign? Why was that factor a key?
2. What outside factors had to come together for Santa Cruz Bicycles to be able to make the changes they did?
3. Why is the story more about change management that software implementation?

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Solution Summary

Review the Santa Cruz Bicycles case study.
1. What, in your opinion, was the key factor in Santa Cruz Bicycles' successful process redesign? Why was that factor a key?
2. What outside factors had to come together for Santa Cruz Bicycles to be able to make the changes they did?
3. Why is the story more about change management that software implementation?

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Review the Santa Cruz Bicycles case study.
1. What, in your opinion, was the key factor in Santa ...

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