Toyota and the accelerator crisis
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Problem statement: what needs to be improved? Use framing and and cause and effect analysis to develop a brief preliminary problem statement.
Background of issue: detail of relevant data, how long has the problem been occurring; what is it costing the organization?
Implications: what could happen if the problem continues the way way it isn't? What happens if the process improves? Outline both tangible and intangible pros and cons for improving the issue or ignoring it. Identify some potential general business results and impacts on business relationships.
Desired outcome: how will this process be different from the old? How will it impact stakeholders. What competitive advantages will it yield? Consider the cost benefits of process improvement, estimating how much it cost the organization and outlining how costs will offset by the benefits derived
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Solution Summary
Toyota the accelerator crisis
Problem statement: what needs to be improved? Use framing and cause and effect analysis to develop a brief preliminary problem statement.
Background of issue: detail of relevant data, how long has the problem been occurring; what is it costing the organization?
Implications: what could happen if the problem continues the way way it isn't? What happens if the process improves? Outline both tangible and intangible pros and cons for improving the issue or ignoring it. Identify some potential general business results and impacts on business relationships.
Desired outcome: how will this process be different from the old? How will it impact stakeholders. What competitive advantages will it yield? Consider the cost benefits of process improvement, estimating how much it cost the organization and outlining how costs will offset by the benefits derived
Solution Preview
What needs to be improved is Toyota's public relations. Related to this is the need for Toyota's accelerator crisis. This can be done by emphasizing the need for safety. This is also done by their displaying their history and new dedication to safety for what is going on in the world with their accelerator process failings. it is costing the organization many millions, both in terms of lawsuits, repairs and of course a loss of sales and re-sales. Their insurance costs concerning liability will also be increased. If the problem occurs continually more of these losses will occur and multiply. If the processes' improve the opposite of what was described will happen. This can also increase their standing in the automobile market. This will help increase business relations (if improved) with dealers, ...
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