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Ethics in a Concert Cancellation

Here is an ethical aspect of contracts -imagine you were a ticketholder to a Michael Jackson concert at the time of his death. The Final Tour is announced, tickets go on sale, the shows immediately sell out, and then Michael Jackson dies quite suddenly two weeks before the tour is to begin. Aside from any legal contractual issues, discuss the ethical considerations for what to do about refunding the tickets. That is, even if the agreement that ticketholders (generally unknowingly) entered into said their money would not be refunded in such an event, discuss the ethics of the situation.

Who are the stakeholders?
What are the issues involved?
What does the tour promoter stand to lose with each scenario?
What does it stand to gain?
Where do law and ethics interface here in such an unprecedented occurrence (not just the death of a performer, but one of Michael Jackson's unparalleled stature)? Does sentiment enter into the picture under the circumstances? In what way? Should it?
How would you determine the best ethical position to take about refunding the money?
Answer with references/citations

Solution Preview

Who are the stakeholders?
The stakeholders are as follows: the artist (Michael Jackson), the estate of Michael Jackson, Michael Jackson's management team, Michael Jackson's band, the other acts performing at the concert, wardrobe, makeup artist, chefs, crew members, box office and venue staff, security, food and merchandise vendors, concert promoter, concert locations and advertisers (The information was obtained at "The Business of Concert Cancellations").

What are the issues involved?
Since the tour had to be cancelled, the promoter (AEG Live) had a bill of £360 million. The tour had sold £60 tickets. In order to keep the revenue from the ticket sales, AEG Live suggested that the ticket purchasers should keep the tickets as a moment or commemorative. AEG Live wanted hundreds of thousands of ...

Solution Summary

When Michael Jackson died prior to his final tour, it presented an ethical situation. This is an examination of the key stakeholders involved and the decision made by the promoter to issue a refund or not.

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