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use of CTI

What is the use of CTI, and why is it important in a new contact center?

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Computer telephony integration (CTI) is technology that allows interactions on a telephone and a computer to be integrated or co-ordinated. As contact channels have expanded from voice to include email, web, and fax, the definition of CTI has expanded to include the integration of all customer contact ...

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What is the use of CTI, and why is it important in a new contact center?

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