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Royal prank call and management theory

Critically analyze the events surrounding the death of nurse Jacintha Saldanha. How do management theory and strategy impact on the Occupational Health and Safety (OHS) of workers at both 2Day FM Radio and King Edward IV Hospital.

Discuss the management strategies and theories at both 2Day FM and King Edward Hospital. Critically examines the interrelationships between theory, strategy and OHS.

The aim of the essay is not to a portion blame or responsibility for events. It is to use the case study as an example by which we can examine management techniques and issues in practice (need referencing and at least 1000 words).

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The call to nurse Jacintha Saldanha of King Edward II's Hospital Sister Agnes from 2Day FM's DJs Mel Greig and Michael Christian was intended to be a harmless prank call. The prank call has a clearance from 2Day FM owner Southern Cross Austereo. The hospital allowed the call to go through because they believe that the call was legitimate. The nurse has no idea that it was a hoax that will contribute to her death.

We can analyze the incident by reading the transcript of the prank conversation between the DJs and the nurses made available by the New York Daily News (2012):

Start of transcript:

MEL GREIG: Oh hello there, could I please speak to Kate please, my granddaughter?
NURSE: Oh yes, just hold on ma'am.
GREIG: Thank you.
MICHAEL CHRISTIAN: Are they putting us through?
GREIG: Yes.
CHRISTIAN: If this has worked, it's the easiest prank call we've ever made. Your accent sucked by the way, I just wanted you to know.
GREIG: I'm not used to playing old 80-year-olds.
[phone picks up]
GREIG: Kate my darling, are you there?
NURSE: Good morning, ma'am, this is the nurse speaking. How may I help you?
GREIG: Hello, I'm just after my granddaughter Kate. I wanted to see how her little tummy bug is going.
NURSE: She's sleeping at the moment. And she had an uneventful night. And sleep is good for her. As we speak, she's been getting some fluids to rehydrate her. She was quite dehydrated when she came in. But she's stable at the moment.
GREIG: Okay, I'll just feed my little corgies then.
CHRISTIAN: Lovely. But they're all okay, everything's alright?
NURSE: Yes, she's quite stable at the moment. She hasn't had any retching with me, since I've been on ...

Solution Summary

This is an analysis of the impact of prank call to occupational health and safety of workers. This is a discussion of how royal prank call resulted to the death of a hospital personnel and how hospital management handled the tragedy.

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