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    Rates of change - operations management

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    Rates of change and improvement:

    a. are likely to remain low to nil in government service, which lacks incentives to improve

    b. were minimal to nil in many organizations in an earlier less demanding decade, but must be increased these days to ensure survival

    c. are still very low in the services sector, which has scarcely heard of total quality management

    d. have probably peaked in both manufacturing and the services sector

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    Solution Preview

    B) were minimal to nil in many organizations in an earlier less demanding ...

    Solution Summary

    The rates of change for operations management are determined. The lack of incentives to improve government services are discussed.

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