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Queuing Analysis:Comparing waiting time for 1 & 2 servers

Using Excel, solve the following:

During registration at State University every semester, students in the college of business must have their courses approved by the college advisor. It takes the adviser an average of 2 minutes to approve each schedule, and students arrive at the advisors office at the rate of 28 per hour.

A) Compute L, Lq, W, Wq, and U
B) The dean of the college has received a number of complaints from students about the length of time they must wait to have their schedules approved. The dean feels that waiting 10.00 minutes to get a schedule approved is not unreasonable. Each assistant to the dean assigns to the advisor's office will reduce the average wait time required to approve a schedule by .25 minute, down to a minimum time of 1.0 minute to approve a schedule. How many assistants should the dean assign to the advisor?


Solution Summary

This posting contains a Queuing Analysis problems. It has 2 parts: 1st Part involves calculating characterists of M/M/1 model(L, Lq, W, Wq, and U). 2nd Part involves comparing waiting times with 2 servers.