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    Employees, Union, Company Representatives and Grievances

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    As you are getting to know the kind of experience Jane has, you have been impressed with the focus she has on informally mediating disputes and helping supervisory/employee disagreements in her past experience. You know that rather than an informal discussion and consensus building that may have worked for her in the past, in your union environment she will now be required to follow a formal, strictly controlled, and contractually defined grievance process. You feel it is time to bring her up to speed on this. You want to specifically discuss the following points:
    1.The different parties that participate in each step of the grievance process,
    2. The different agendas of the participants in each step of the grievance process

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    Solution Preview

    Question 1
    While the specific processes can vary from company to company and contract to contract, generally the basic steps are the same and include the same individuals:
    1. The filing of the complaint or grievance is usually between the employee and the immediate supervisor. In most union contracts, the grievance is often required to be put in writing and using a grievance form.
    2. The supervisor and the union representative will most often decide the validity of the claim. This might include the purpose of the claim, the circumstances and if they fall within the policies established by the company and through the contracts, and if the claim is filed within the specified ...

    Solution Summary

    The solution discusses the roles and agendas of participants through each step of the grievance process.