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Choosing between alternative solutions to a business problem

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1. Describe in detail a problem at work, persuading and convincing the reader that it needs fixing.

2. Provide a detailed description of two (2) possible solutions ("alternatives") that could be implemented to resolve the problem identified in Question 1.

3. Describe five (5) criteria that you will use to measure the worth of each alternative in Criterion 2. Note: The alternative that satisfies the most criteria to the highest degree will be the one you recommend later to your employer. Criteria are standards that the audience values and are therefore used to measure the worth of each alternative (common examples include cost, desirability, durability, efficiency, time it will take to implement, and practicality).

4. Describe in detail how you will conduct the research needed to determine the best recommended alternative to your employer.

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Hi there! Below is an issue I have had to address in the real world when I ran a team of Business Analysts at a SaaS (Software as a Service) Healthcare Information company. My team not only performed financial and operational analysis for our clients, but were also responsible for maintaining the overall integrity of all information that could be accessed from software solutions. I had that in mind in my notes below. Please use my examples to translate to your personal experience at work.

Question 1/Problem Statement:
How do we know the information our clients are getting from our software solutions is reliable and accurate? Reliable meaning it is always there when they expect it. Accurate meaning it is correct. There were several occasions when information on our dashboards was inaccurate. We needed to do something in order to preserve our reputation, as we were a small startup company and every client was important to us from a survival standpoint. Not only was this issue important, but it was urgent!

Question 2/Two Possible Solutions:
1) As a start-up company, resources are low. Employees were already working a lot of overtime. It may sound ridiculous, but when you're running on empty, a viable solution may seem to be to not make much change at all. It was proposed that we
a. "Spot check" for high impact errors that would be very noticeable to clients. These would be the very embarrassing issues like reports not showing up on dashboards. Try to build these spot checks into the morning routine.
b. React quickly when a customer states a ...

Solution Summary

Determining the best solution to address a business problem.

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See Also This Related BrainMass Solution

Initial proposal

You bring your initial proposal work (topic, purpose statement, research questions, and hypothesis) to a stakeholder committee, which is comprised of your manager and other senior-level people. They react and you take notes.

NOTES
Juicy Red Tomato Company
Steering Committee Meeting notes
? Discussed research proposal
? HR manager comments - agreed with everything, seemed a little upset
that her suggestions were not followed previously
? Agri director disagrees that wages are not adequate - "after all we're
using migrant workers" Also argued that JRT provides housing for
workers, so that should count as compensation.
? IT manager commented he's been fighting for budget to improve
communications but has been denied funding
? President believes that field personnel will not use "hi tech toys" like
cellphones and pdas
? CFO commented that if JRT starts paying production people more, profit
margin will be destroyed

What, if any, biases do you detect in the steering committee members' remarks?
At this point, are they using reflective or expedient decision-making methods? What do you need to do to address their concerns?

Think about your recent business decision you discussed. Your supervisor had asked that you expand on your self-evaluation by identifying at least two judgment issues that you had to address. Write a memo to your supervisor describing these issues. Explain how you addressed them and the degree to which your decision was based on expedience and/or reflection. Potential issues include: bias, or ethical issues related to the availability heuristic, bias related to the representative heuristic, bias related to anchoring and adjustment, avoiding uncertainty, framing effects, positive illusions, egocentrism, and regret avoidance.

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