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Choosing between alternative solutions to a business problem

1. Describe in detail a problem at work, persuading and convincing the reader that it needs fixing.

2. Provide a detailed description of two (2) possible solutions ("alternatives") that could be implemented to resolve the problem identified in Question 1.

3. Describe five (5) criteria that you will use to measure the worth of each alternative in Criterion 2. Note: The alternative that satisfies the most criteria to the highest degree will be the one you recommend later to your employer. Criteria are standards that the audience values and are therefore used to measure the worth of each alternative (common examples include cost, desirability, durability, efficiency, time it will take to implement, and practicality).

4. Describe in detail how you will conduct the research needed to determine the best recommended alternative to your employer.

Solution Preview

Hi there! Below is an issue I have had to address in the real world when I ran a team of Business Analysts at a SaaS (Software as a Service) Healthcare Information company. My team not only performed financial and operational analysis for our clients, but were also responsible for maintaining the overall integrity of all information that could be accessed from software solutions. I had that in mind in my notes below. Please use my examples to translate to your personal experience at work.

Question 1/Problem Statement:
How do we know the information our clients are getting from our software solutions is reliable and accurate? Reliable meaning it is always there when they expect it. Accurate meaning it is correct. There were several occasions when information on our dashboards was inaccurate. We needed to do something in order to preserve our reputation, as we were a small startup company and every client was important to us from a survival standpoint. Not only was this issue important, but it was urgent!

Question 2/Two Possible Solutions:
1) As a start-up company, resources are low. Employees were already working a lot of overtime. It may sound ridiculous, but when you're running on empty, a viable solution may seem to be to not make much change at all. It was proposed that we
a. "Spot check" for high impact errors that would be very noticeable to clients. These would be the very embarrassing issues like reports not showing up on dashboards. Try to build these spot checks into the morning routine.
b. React quickly when a customer states a ...

Solution Summary

Determining the best solution to address a business problem.