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shared-services activities

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1. Should business units be free to contract with outside vendors for shared-services activities?
2. Should shared services operations be able or encouraged to take on outside clients?
3. What kind of internal marketing by shared services organizations is in shareholders' interest?

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1. Should business units be free to contract with outside vendors for shared-services activities?

The business units should be free to contract with outside vendors for shared-services activities. The reason is that the business units can seek vendors that are suitable for their needs. At the same time contracting with outside vendors should be within the limits and guidelines set for such contracts by the company policy. For example, if the company ...

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