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Business Communication & Professional Demeanors

1. For communication at work, are listening skills important? If so, provide multiple reasons. How would you describe your listening skills? Is listening the same as hearing? What is selective hearing?

2. What does 'professional demeanor' mean to you? How is nonverbal communication part of your professional demeanor, and the image you portray to others? Is your message always consistent, between your professional demeanor and your nonverbal communication?

3. To create a professional document, do you first create a draft of your work? What is a draft? How do you move from one version of a draft, to the next? How do you know when you work is completed, and is no longer a draft?

4. For a business letter, what are some ways 'tone' can be misunderstood? What can you do to avoid this possibility for miscommunication when writing a letter?

Solution Preview

1. For communication at work, are listening skills important? If so, provide multiple reasons. How would you describe your listening skills? Is listening the same as hearing? What is selective hearing?

Listening skills are important. You can learn a lot by being a good listener. Before you can talk to someone you have to first listen to what they have to say. There is an old Turkish proverb that states "If speaking is silver, then listening is gold." Good listening skills also make a person a better communicator. The ability to listen will allow you to:

Better understand what is expected of you.
Build a rapport with co-workers, superiors, and clients.
Show respect for co-workers, superiors, and clients.
Promote better working relationships in a team-based environment.
Help to resolve problems with co-workers, superiors, and clients.
Help to effectively answer questions.
Allow for a better ...

Solution Summary

This solution judges the importance of listening skills, defines a professional demeanor, differentiates between a draft and a final copy and brainstorms some ways that tone can be misunderstood when writing a business letter to avoid. 592 words.

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