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Identification of Suitable Probability Distribution

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Geoff Brown is the manager for a small telemarketing firm and is evaluating the sales rate of experienced workers in order to set minimum standards for new hires. During the past few weeks, he has recorded the number of successful calls per hour for the staff. These data appear below along with some summary statistics he worked out with a statistical software package. Geoff has been a student at the local community college and has heard of many different kinds of probability distributions (binomial, normal, hypergeometric, Poisson, etc.).

Could you give Geoff some advice on which distribution to use to fit these data as well as possible and how to decide when a probationary employee should be accepted as having reached full production status? This is important because it means a pay raise for the employee, and there have been some probationary employees in the past who have quit because of discouragement that they would never meet the standard.


Solution Summary

For the given data justification for using Poisson distribution is provided in this solution. Three justifications, logical argument, usnig the characteristic property mean = variance and, by fitting Poisson distribution are given.