Planning & Sourcing for Midland Hospital
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Your efforts with Midland Hospital have paid off! The corporation has hired SPI and your staff to provide supply chain management consulting services. Your team has begun analyzing the existing processes, and you've been tasked with developing the purchasing policies and procedures, with focus on ethics in the supply chain.
Remember: from a supply chain management perspective, a company produces services or products. Clearly, Midland Hospital produces a service. This means that sourcing analysis must consider the raw materials necessary for producing this service (e.g., bandages, needles, blood, and medical equipment).
Using course materials and other resources, develop a paper for the hospital management consisting of the following sections:
Discuss the importance of identifying the best suppliers by explaining the impact of source selection on supply chain performance.
In conjunction with #1, discuss whether the hospital will insource or outsource its sourcing needs.
Develop a high-level ethics policy for the purchasing department at Midland Hospital, identifying general responsibilities and prohibited behaviors.
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Solution Summary
The solution discusses sourcing suppliers for the Midland Hospital.
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Discuss the importance of identifying the best suppliers by explaining the impact of source selection on supply chain performance.
Sourcing strategy must be tightly linked to the overall business strategy and constantly monitored by an effective enterprise-wide governance system. Organizations need innovative approaches to sourcing strategy, sourcing governance, sourcing management, service provider selection and service measurement.
Following are the characteristics of effective sourcing:
- Have an integrated, holistic sourcing strategy across all services
- Focus efforts on creating sourcing governance appropriate to the organization and service needs
- Remember that it's about building a network of relationships, not just signing contracts
- Make sure that in evaluating provider's performance, to measure and track the things that directly relate to business outcomes
IMPORTANCE OF SOURCING ON SUPPLY CHAIN PERFORMANCE TO THE HOSPITAL
- Capacity building to enable health cares staff to diagnose and treat patients promptly.
- improve logistics to ensure adequate stocks of consumables and others at hospital
- Change perception and motivate people to seek timely treatment.
- Ensure high cure rates through flexible and patient-friendly drug delivery systems and with quality medical equipment's.
- Simplify monitoring to keep track of progress.
Consumables and equipment's will be according to the demand of patient and also health care needs. The hospital should focus on service excellence in order to have high number of patient and high quality health care. The following points should be taken care of:
Quality Matters: G.D. Kunders, who has authored six books on hospital planning,
management and designing feels 'As opposed to conventional marketing, Quality is the only way to build an enduring brand name and brand image for any hospital. It is a business philosophy based on customer satisfaction. Customer satisfaction is measured by the satisfaction that the patient derives from the service he receives. The real test of a patient's satisfaction is the answer to the question: "Has the smile on the patient's face been restored?" If the answer is "Yes", the patient is satisfied, and the degree of his satisfaction is ...
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