Blue Skies Airline, a fairly new airline, offers services between any two of the following cities:
Denver, Washington D.C., Los Angeles, New York City, Atlanta, and Cleveland. When a customer calls Blue Skies to make a flight reservation, the reservation agent first asks them for:
1. the desired travel dates,
2. the departure and destination cities, and
3. the seat grade desired (first class, business class, or economy).
The reservation agent then informs the customer of all available flights that meet their criteria; for each flight, the flight number, departure date and time, arrival date and time, and roundtrip price are communicated to the customer. If the customer finds any of the available flights acceptable, they may either pay for the ticket via credit card, or may request that the seat be held for 24 hours.
A limited number of seats on each flight are earmarked as frequent flyer seats. A customer who is a frequent flyer member may reserve and 'pay for' one of these seats by giving the agent their frequent flyer membership number; the agent then verifies that the appropriate balance is available in their account before the seat can be confirmed, at which point those miles are deducted from the account. (Note: therefore, the seat availabilities for regular customers and frequent flyers are different.)
The customer has two ticketing options: they may request that a conventional `paper' ticket be issued and mailed to their home address, or an electronic ticket (E-ticket) may instead be assigned, in which case the customer is simply informed of the E-ticket serial number by telephone.
Other simplifying assumptions:
1. Assume that all flights are round-trip between two cities (no three-legged itineraries are permitted.)
2. Disregard the complication that airlines sometimes have to switch aircrafts at the last minute due to mechanical difficulties, thus disrupting the seating assignments.
To help you draw the diagrams, the entities and their attributes are:
CUSTOMER(customer#, first name, last name, address)
FREQUENT FLYER(customer#, ®#, mileage balance)
FLIGHT(flight#, departure date, departure time, arrival date, arrival time, mileage)
SEAT(flight#, departure date, row, seat#, class, grade, status1)
TICKET(serial#, °ight#, departure date, row, seat#, customer#, type)
These entities are for your reference only. Your external entities, data stores, or classes do not need to conform all of these entities so that you have enough flexibility to design your own system.
Please draw the data flow diagram by hand and document all the components. (external entities, data stores, processes, and data flows) in the DFDs.© BrainMass Inc. brainmass.com October 16, 2018, 3:41 pm ad1c9bdddf
The solution presents a colorful graphic design for the DFD (data flow diagram) which tracks decision points for the reservations system for Blue Skies Airlines.
Message for changes in retail store operations to stakeholders
Suppose you are part of the following scenario:
- You are a public relations manager who must present information regarding changes in a retail store operations to three sets of stakeholders of a retail clothing chain. The stakeholders are store managers, employees, retail customers and the public. You must explain adjustments that allow employees to come to work on a fewer days a week in an effort to compare rising gas prices and save money on store operations.
- Stores will close on Sundays. On Monday through Saturday, stores will open an hour later and close an hour earlier. Full-time employees, including managers will work for 10 hour days a week. Part-time employees will consolidate their hours in 1-, 2- or 3- day workweeks, deepening on how any hours they are scheduled to work. No stores are closing, but no new stores are opening.
- While constructing your messages, determine the characteristics of your audience and consider the appropriate communication type and style for each audience.
- Develop one paper that contains three parts:
- Complete Part 1: Business writing steps. Outline the steps you must take in drafting the business communications. This document can take the form of a list, a flow chart or a Web diagram.
- Complete Part II: Portfolio. Write three messages by selecting one message format for each audience. Explain the changes in the retail store operations. The three messages contain potentially negative information; address the information presented in the scenario so your audience might perceive it in a positive way.
Audiences Message Formats
Store managers A business letter
Store employees A business memo
Retail customers and the public An e-mail message
- Complete Part III: Reflection. Write a reflection on your writing, and compare and contrast the business writings in this assignment with academic papers you have completed.