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QI Plan Part I - Consumerism

•What is the difference between performance measurement and quality improvement processes?
•What types of care or service does your chosen organization focus on?
What is its mission? What QI goals does the organization have in place?
•What is the role of consumers—patient, family, and friends—in your organization's QI process?
What external quality indicators are available to consumers regarding that organization?
Describe at least three indicators in detail. How do consumers use these indicators as part of the QI process?
•For your organization, how is or can stakeholder—patient, managers, administrators, clinician, health insurers, regulatory agencies, and so forth—feedback be used in the QI process?
If you do not know how it is used, indicate how it can be used.

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QI Plan Part I- Consumerism

•What is the difference between performance measurement and quality improvement processes?
The distinction between performance measurement and quality improvement is interrelated ; quality improvement is a measure of the performance. According to the National Quality Center, performance measurement provides objective and quantitative values to subjective experiences. (1) A performance measure is a "mechanism that assign quantity to an attribute by comparison to a criterion. " (1) A performance measurement is a quality measure that is a mechanism for assessing the degree to which a provider competently and safely delivers services that are appropriate for the patient in the optimal time period. Quality measure is a mechanism that assign a quantity to quality of care by comparison to a criterion. So the only way to know if the quality of care is improving is to measure performance.
According to the Institute of Medicine, performance measurement enables quality improvement throught the measurement of performance based upon quality indicators. Therefore, performance measurement can lead to the quality of monitoring. (1)

•What types of care or service does your chosen organization focus on?
Quality health care to all individuals and patients.

What is its mission? What QI goals does the organization have in place?
Mission: Deliver "Standard of Care" and take measures to prevent "Negligence"
QI goals:
Standard of care- a treatment process that a nurse or clinician should follow for a certain type of patient, illness, or clinical ...

Solution Summary

Performance measurement and quality improvement are interrelated in a hospital settings. Performance measurement can indicate how a hospital do, and provide suggestions on how to improve the quality of the performance. The principle methods of measuring hospital improvement are regulatory inspection, public satisfaction surveys, third party assessment, and statistical indicators. These are used to improve performance measurement and quality.

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