The Treadway Tire Company: Job Dissatisfaction and High Turnover at the Lima Tire Plant
By Wickham Skinner and Heather Beckham
Please help with an analysis and action plan for the above case.
Provide Approaches: Present two or three possible approaches you might take to address the root causes of the problem. Your approaches should include compelling rationale, based on the case evidence and on the course literature, and a short implementation plan and timeline.
Describe Metrics: Describe the metrics used to document the current state in the case (see, also, the case exhibits). Define how these metrics would be expected to change in the future state (after implementation) for the key issues you defined. Include a description of measures that you would undertake in order to know whether the action plan made a positive difference at Treadway. You are attempting to define how you will know whether the action plan, during and after implementation, made a positive difference at Treadway. Metrics and measures can refer to both quantitative and qualitative data.
Present Parallels: Finally, choose an issue addressed in the Treadway case (resources, costs, motivation, human resources, training, turnover, et cetera) and briefly discuss parallels between the case (and your action plan) and your experiences in education.
I need some assistance with this problem.
1.Case Analysis and Action Plan
Ashley Wall had been transferred to Treadway's Lima Ohio Tire Plant. She faced the severe problem of foremen turnover. Out of a total of 50 foremen 23 had turned over during the past year. The objective of Ashley was to stem this high turnover. The firm was faced with rising costs and increasing turnover of foremen only added to the problem. There were several reasons for this high turnover. The foremen were expected to meet or exceed forecasts, however, they were provided with little training that could help them complete their job successfully. Overall the foreman that did not cause problems with either the management or the unions but still achieved the targets was acceptable. However, the attitude of the management and lack of training de-motivated the foremen. Further, they felt that their was a dead end job as the openings for promotions were very few. That apart the working conditions were very poor and the supervisors were indifferent. Each of these contributed to a low morale among the foremen and a high rate of turnover.
An action plan at Treadway's Lima plant would include a well structured training program. This program would teach the foremen their rights, the responsibilities, and the law relating to their position. In addition, there should be training relating to interpersonal skills, achieving goals, and procedures to be followed. That apart the action plan should have more openings for promotion of foremen, improved working condition, and better treatment of foremen by the supervisors.
2.Provide Approaches: Present two or three possible approaches you might take to address the root causes of the problem. Your approaches should include compelling rationale, based on the case evidence and on the course literature, and a short implementation plan and timeline.
One possible approach that I might take to address the root cause of the problem would be the recruitment, training, and advancement approach. According to this approach the persons recruited for the position of foremen should be carefully selected. Those that ...