Kirsten Malon has found a way to profitably exploit her computer know-how. She has started a firm that offers consulting services for computer and software repair and analysis. Most of her customers have purchased computers or software systems with little vendor support and need help in installing and using the systems effectively. Kirsten has expanded her business recently to include 25 technicians besides herself, and her client base has grown to over 1,900. Many of these clients are on a retainer arrangement (a fixed fee per month which guarantees access to a certain number of hours of technician time) to stabilize her cash flow. With the success of the business, Kirsten is now thinking about beginning a related business which would publish books and newsletters on computer and software issues.
What are the critical success factors likely to be for Kirsten's business, now and into the future and what cost management information is she likely to need: management planning and decision making, management and operational control, or product and service costing, and why?© BrainMass Inc. brainmass.com October 16, 2018, 4:43 pm ad1c9bdddf
Healthcare Organizations : Importance of Implementing Total Quality Management, Customer Relationship Management, the Internet, and Virtual Teaming.
Four "big ideas" that represent great opportunities to improve the performance of healthcare organizations are Total Quality management, Customer Relationship management, the internet, and virtual teaming. Define the management practice or breakthrough idea. I'm trying to discuss the expected impact on improved patient outcomes, higher levels of customer satisfaction, lower costs, etc., and identify the critical success factors associated with implementing these programs in a health services organization. I have to identify which of these management practices or breakthrough ideas has, in your judgment, the greatest, second greatest, and third greatest potential benefit for healthcare organizations. Clearly explain the rationale of ranking.
- Definition and Discussion of the Management Practice or Breakthrough Idea
- Expected Benefits for a Healthcare Services Organization
- Implementation Challenges and Critical Success Factors
- Rationale for the Recommended Ranking