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    Coffee Shop Management Model

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    You are starting up a new coffee shop that will be Wi-Fi accessible and will have 3 locations within a 50-mile radius. You expect to need about 10 employees per store. You know that controlling costs will be very important, and you also know that customers must feel comfortable in your shop if they are to become frequent customers. To survive, this business must focus on customer service.

    Management model choices are as follows:

    ~An autocratic approach versus a participative approach toward the decision-making process
    ~Centralized versus decentralized
    ~Self-directed work teams

    Answer the following questions:
    ~Which management model choices would you make for each of the model choices listed?
    ~Why did you choose that model?

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    Solution Preview

    This is a very unique concept that requires thought and discussion from many points. Here are the key points to aid in your discussion of this question.

    A participatory approach would be best. Studies have shown that employees feel much more empowerment in the participatory style and are therefore much ...

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