What are some examples of behavior controls, output controls, input controls? Is benchmarking just another fad or is it really useful for all firms? Why?
Examples of Controls:
a)Behaviour Controls: Seeks to secure a specified type of behaviour in the belief that it will lead to the desired results.
Policies, Guidelines, Methodologies, Procedures, Automated Workflow Systems.
It is not good when the work is not well understood because it is emerging technology so behaviour could not be controlled based on prior experience.
Where there is high task programmability behavioural controls can be effective.
Useful where there is a proven method for performing the task & staff have experience in the method/task.
b)Input Controls: Selecting the right people, promoting the right people, & setting direction. Regulates knowledge, skills abilities, values and motives of staff.
Eg Include values in selection criteria, remind a meeting of our values before making difficult decisions, discuss values with new staff during induction process, and in achievement recognition and reward programmes.
This is the weakest control but only option in orgs where behaviour & outputs controls are not suitable (adhocracy).
c) Output Controls: Sets a target. Describes the desired end state.
Eg Benchmarking, Project status reviews, post-implementation reviews, Budget Accountability, Corporate Matrixes.
Not good when desired outputs are difficult to measure and compare against given the consumer preferences are changing regularly. Less suitable in dynamic ...
Solution clearly explains the examples of behavior controls, output controls, input controls. It also discusses what Benchmarking is, different types of benchmarking and how it is useful to firms.