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Customer service programs and employee tools

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Describe how customer service programs provide employees with "tools." Provide an example from your business or from a brand you admire.

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Solution Summary

This solution of 370 words describes how customer service programs provide employees with "tools." Reference used is included.

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Customer service programs empowers employees with tools by providing a decision making framework, processes and systems to handle customer queries, feedback, requests and complaints in an efficient manner. An effective customer service program trains staff, provides them with ...

Solution provided by:
Sheetal Jain, PGDM
Education
  • BComm, University of Delhi
  • Post Graduate Diploma in Management (Equivalent to MBA), All India Management Association
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