Identifying Human Resource Concerns
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Scenario: One of your new contacts from the teambuilding seminar has called you for help. She is the Human Resource Manager of a larger manufacturing company. Her division is divided into 7 departments and each department is dependent on the other for success.
In today's morning production meeting, the superintendents expressed much concern over low product quality. Additionally, the plant manager announced this week that corporate sales have increased production goals 50 percent for the next two quarters. Production demands have been high and the equipment has been running non-stop for several months.
Over the past few months she has noticed an increase in absenteeism from several of the departments. Resignations are on the rise. The division staffing goals are at an all time low, which means that since the production goals have increased, so will overtime. Employee motivation has been slowly decreasing and this is having a negative impact on employee performance.
Your friend has outlined several concerns.
Problem: Help the Human Resource Manager follow the diagnostic process and identify at least four of those concerns. Help her create strategies that HRM could use to help change the present culture.
Send your friend an e-mail on the concerns and diagnosis you have highlighted and the strategies that you recommend for changing morale and quality of the product.
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Solution Summary
Help the Human Resource Manager follow the diagnostic process and identify at least four of those concerns. Help her create strategies that HRM could use to help change the present culture.
Solution Preview
I have identified key issues in your organization that needs immediate attention. The foremost issue in your organization is quality, as it is a critical success factor for today's businesses in this competitive world. The other critical issue with your organization from HR perspective is the rising absenteeism and higher attrition levels. Lastly, employee motivation in your organization has been on the decline as well.
If we diagnose the situation carefully, we can see a cause and effect relationship between all these issues. In other words, these issues are highly interrelated. For example, the cause of high absenteeism and higher than expected attrition levels is due to the immense pressure on the employees to achieve production demands. Employees are stressed and are unable to cope with the production demands which, in turn, explains the reason for poor product quality and declining motivation levels as well.
In order to tackle these highly interrelated issues, an organization wide ...
Education
- BCom, SGTB Khalsa College, University of Delhi
- MBA, Rochester Institute of Technology
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