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Ethics and Product Quality

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HighTech, Inc., manufactures computer chips and components. HighTech has just introduced a new version of its memory chip, which is far faster than the previous version. Because of high product demand for the new chip, the testing process has been thorough but hurried. As the firm's chief of operations, you discover after the chip has been on the market for a few months and is selling very well that it has a minor fault that will cause hard-to-discover failures in certain, very unusual circumstances.

Now that you know of the chip's faults, what should you disclose and to whom should you disclose it?

(Answer provided in less than 100 words.)

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Discusses ethics related to product quality failure.

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I should disclose all the information about this fault and possible consequences of the continued usage of ...

Solution provided by:
Sandeep Bardia, MBA
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  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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