Business Communications (check homework)
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My course book is on:
Business Communication at work
Glenco/McGraw-Hill Companies
copyright 2000 by The McGraw-Hill Companies, Inc.
Questions
1. To insure writing is bias-free,
__x_a. choose gender,neutral terms.
____b. use stereotypes
____c. use language that refers to disability or disease
____d. use discriminatory language
2. The "me attitude" in writing:
____a. shows the reader you are serving his / her interest
__x_b. focuses on you and your organization
____c. places the emphasis on the receiver
____d. displays a service attitude
3. Attention, Interest, Desire, and Action (AIDA) is used for structuring:
_x__a. effective, persuasive communication
____b. imcomplete communications
____c. the "you attitude".
____d. avoidance of a "call for action".
4. When writing a routine claim letter,
____a. address the letter to the president of the company
____b. never ask for a specific adjustment
____c. assume the mistate was intentional
__x_d. present the facts objectively.
5. Which of the following is not characteristic of a good letter to the editor?
____a. Being rational
__x_b. Being lengthy.
____c. Using good taste.
____d. Being fair
6. Which of the following is the objective of the first in a series of collection letters?
__x_a. To keep the customer's goodwill and future business.
____b. To threaten the customer
____c. To inform the customer of collection intentions.
____d. To avoid any tone of insistence.
7. Which of the following does not influence the tone of a memo?
____a. The purpose of the memo
____b. The subject matter of the memo
____c. The rank of the writer as it relates to the receiver
_x__d. The day of the week the memo is written.
8. which of the following is not a commonly used pattern for presenting information in a report?
____a. Compare / Contrast
____b. Journalistic
____c. Cause / Effect
__x_d. Positive Detail
9. Most resumes do not include:
____a. a heading
__x_b. age and marital status
____c. career objective
____d. education
10. Which of the following traits would make a poor impression on an interviewer?
____a. Friendliness
____b. Preparedness
__x_c. Compulsive talking
____d. Sincerity
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Business Communications (check homework)
My course book is on:
Business Communication at work
Glenco/McGraw-Hill Companies
copyright 2000 by The McGraw-Hill Companies, Inc.
Questions
1. To insure writing is bias-free,
__x_a. choose gender,neutral terms.
____b. use stereotypes
____c. use language that refers to disability or disease
____d. use discriminatory language
Gender neutral makes it bias -free
2. The "me attitude" in writing:
____a. shows the reader you are serving his / her interest
__x_b. focuses on you and your organization
____c. places the emphasis on the receiver
____d. displays a service attitude
Only b reflects the me attitude
3. Attention, Interest, Desire, and Action (AIDA) is used ...
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