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Use of a Web Forum as Communication in Healthcare

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This question is about communication modalities that involves both consumer and health care providers.

For the web-based forum method of communication:

- Discuss one benefit to the patient and one aspect relating the values and importance of maintaining patient confidentiality when using this mode of communication. Give one reason this mode is an effective means of communication between consumer and producers. Explain how it differs from other modes of communications, how media and social networking might change communication in health care and how it is used to market health care products or services.

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Solution Summary

The solution discusses communication modalities that involve both the consumer and health care providers.

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One benefit that a web based forum provides to the patient is the benefit of the patient being able to communicate with their healthcare provider at the time that is most convenient for them. In addition, this is a means by which patients can receive a great deal of information from a plethora of different healthcare providers at any given time, and to be able to sort and utilize this information in the order that is most pertinent to addressing their healthcare situation. A web-based form also provides the patient with a more expeditious form of communications with their healthcare providers, as well as the ability to leave messages for the healthcare provider that can be responded to in an expeditious and professional manner as well. This form of communication also provides an aspect relating to the values and importance of maintaining patient confidentiality, by being able to utilize Internet protective software in order to prevent spyware and viruses etc., in ...

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Marcel Parker, MPA
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  • Criminal Justice, Elizabeth City State University
  • Master of Public Administration, North Carolina Central University
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