Assume you are the instructional designer in the human resources department of a midsized corporation assigned the task of creating instruction that addresses the appropriate use of personal e-mail and phone calls on company time. What information do you expect to find in the needs assessment and gap analysis?
This solution outlines the requirements for a needs analysis and gap analysis for a human resources initiative to create instruction related to personal use of corporate communications tools. Although this example was based upon a case involving phone and internet use, this study would be interesting to anybody needing a better understanding of what corporate needs and gap analysis actually consists of. Corporate training needs address definite business problems which require a focused understanding to create concise curriculum.