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1) Identify and discuss three components of any total quality program. 2) Discuss the effects of poor quality on an organization and its employees.

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1) Identify and discuss three components of any total quality program.

2) Discuss the effects of poor quality on an organization and its employees.

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Solution Summary

Discussion includes foundational elements of TQM and four effects of poor quality. References provided.

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Use OF TQM

Organization must focus on quality as an integrated concept. They must improve the quality of every aspect of management whether it is Labour, material or machine. Following are the foundational elements of TQM

1. People: Involvement of all the employees is an important principal. It can be accomplished by Teamwork, Training, Multi-skilling, Leadership development, giving more responsibility. It will help in creating amicable environment where all employees delight and potential will be improved.

2. Process:
The focus will be to improve the efficiency and effectiveness of the processes. It ...

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