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DMAIC Improve Phase

SLP4 Assignment:

Take a look at For the Improve Phase in the Case Study, use the following Criteria 7 and 8 to analyze the case.

7. Project Completed on Time

Completing projects in a timely manner is a leading indicator for the success of the deployment. Short project durations help demonstrate the power of the approach to a broad audience as well as help energize the team. Long durations often indicate a loss of interest from key team members or loss of active Sponsor engagement as well as an inability of the team leader to prioritize.

Low - While the project was eventually completed, the overall duration exceeded the initial schedule by far. In addition, the team did miss the deadlines for some of the tollgate reviews. At least one of the phases has taken more than twice as long as originally planned.

Medium - While the project has been completed within a reasonable amount of time, an analysis of the tollgate reviews indicates that the team has been struggling to complete specific phases.

High - The team completed the project within the allotted time and an examination of the project timeline suggests that the project leader has managed the project effectively. The team used the Sponsor effectively as a sounding board to prioritize its efforts and managed the timeline well.

8. Successful Transition of Ownership to Process Owner

Transitioning ownership for the performance of the improved process is crucial to ensure that the project gains are sustained and the new methods are actually being used. A successful team engages the process owner early on in the project and ensures that they buy into the team's findings. Once the project is complete, the process owner is expected to manage the new process using the control systems designed by the team.

Low - No process owner has been identified and a formal hand-off has occurred.

Medium - The team has identified a process owner however there are disagreements between the team and the process owner on how to manage the process once the team dissolves.

High - A process owner has been identified early on in the project, and the team has made sure that the process owner is engaged in crucial decisions. The process owner has signed off on the implementation plan assembled by the team at the end of the Improve phase. The process owner has accepted responsibility for the changes implemented by the team and is using the new methods and control systems to continuously improve the process.

Any help that could be provided in this subject would be great.

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*Asterisks indicate my comments; you will have to delete them for your final paper.
*My effort may clarify definitions during this study of the six sigma improve
phase. You decide whether my comments help you to understand the assignment
better.

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SLP4 Assignment:

This assignment is part of an ongoing analysis of a call center, Using the six

sigma method to measure the effectiveness of the process, with the goal of

identifying and measuring variation from the highest quality possible.

The five phases in this method are:
Define: state the problem in detail, and determine the scope of the

project. The goal to be achieved has to be SMART:
- S Specific
- M Measurable
- A Attainable
- R Relevant
- T Timely

Measure: collect the metrics, or numbers, related to the inputs "X" and

outputs "Y" of a project using appropriate units and tools of measurement

Analyze: use one or more of the statistical tools to determine the

relationships among the data that you measured.
Some statistical tools include Regression, Correlation, Analysis of Variance,

Hypothesis testing, t-Tests, Chi-Squared Tests, Graphical Analyses, GLM,

Logistic Regression.

Improve: create an improvement implementation plan based on the data results

of the analysis. This would outline the task, dates of each part of the task,

the responsible people involved and other factors that would provide a more

efficient process. During this time, "tweaking" takes place, which means

making small changes in the inputs and the implementation while the process

goes on in order to make the outputs more efficient.

Control: making sure that the improvements stay consistent by identifying up

to three or four critical inputs that must not vary, and ensure that they do

not.

Within the Improve phase, criteria 7 and 8 are identified as two critical

inputs:

Take a look at For the Improve Phase in the Case Study, use the following

Criteria 7 and 8 to analyze the case.

7. Project Completed on Time

Completing projects in a timely manner is a leading indicator for the success

of the deployment. Short project durations help demonstrate the power of the

approach to a broad audience as well as help energize the team. Long durations

often indicate a loss of interest from key team members or loss of active

Sponsor engagement as well as an inability of the team ...

Solution Summary

DMAIC improve phases are discussed. The successful transition of ownership to process owner are given.

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