Purchase Solution

Benefits of Earning a Quality Award

Not what you're looking for?

Ask Custom Question

Understand the criteria for the Malcolm Baldrige National Quality Award or a similar award. Read about a company that has received this award. What steps did the company take to earn it? What are the benefits of earning a quality award? Please cite and list all references used.

Purchase this Solution
Solution Summary

This solution analyzes the criteria for receiving a quality award and discusses a company that received this award. The solution also looks at the benefits to earning a quality award.

Solution Preview

The Ritz-Carlton Hotel Company, L.L.C. is a two-time recipient of the Malcolm Baldrige National Quality Award, and is only the second company to receive this honor twice. The steps that were taken to achieve this honor included extraordinary and innovative Leadership, Strategic Planning, Customer and Market Focus, Measurement Analysis and Knowledge Management, Human Resources Focus, Process Management and Business Results. The Ritz-Carlton developed a nine-step customer problem solving team focusing on these criteria, which ultimately resulted in higher employee and ...

Purchase this Solution
Free BrainMass Quizzes
Employee Orientation

Test your knowledge of employee orientation with this fun and informative quiz. This quiz is meant for beginner and advanced students as well as professionals already working in the HR field.

Marketing Management Philosophies Quiz

A test on how well a student understands the basic assumptions of marketers on buyers that will form a basis of their marketing strategies.

Understanding Management

This quiz will help you understand the dimensions of employee diversity as well as how to manage a culturally diverse workforce.

Paradigms and Frameworks of Management Research

This quiz evaluates your understanding of the paradigm-based and epistimological frameworks of research. It is intended for advanced students.

Introduction to Finance

This quiz test introductory finance topics.

View More Free Quizzes
Related BrainMass Solutions

  • American Society of Quality's Distinguished Service Award

    Now, the paper will throw light on the benefits that are associated with these types of awards// Benefits of the Award There are many benefits of the award that is given for the distinguished service to the society.

  • The Malcolm Baldrige Award

    Quality Analyze The Malcolm Baldrige Award and give an overview of the process. Provide an example of a company that uses the quality process and how it has helped their organization with new business and market share.

  • HRM activities: Acquisition and Utilization of HR

    Achievements are honored in one or more of the following areas: Quality of Patient Care; Quality of Teamwork; Quality of Customer Service; Quality of Learning; and Quality of Leadership.

  • The Contract Management Process

    The third phase is managing the ongoing supply or delivery as per the contract or in the other words, managing the process of the contract management in a strategic way to ensure maximum efficiency and benefits for the organization.

  • Malcolm Baldrige Award

    Why would a company choose to pursue a Malcolm Baldrige award as oppose to another comparable award? For St.

  • Human Resource: design a compensation package, incentive and benefits plan

    Group Performance Award (GPA) - recognizes group's excellence in accomplished milestones. e. Special Recognition Award (SRA) - recognizes staff with exemplary personal quality/KINETIC values.

  • Auction-Off.com

    The team that is associated with the 'best project' will be given the best team award. Each member of the team will get a cash reward and a citation.

  • System Conflict and Resolution

    170426 Employees at a specialty steel company are divided into the "hot end" and the "cold end" of the production process. Employees at a specialty steel company are divided into the "hot end" and the "cold end" of the production process.

  • Malcolm Baldridge National Award Program

    First of all, HR teams will help in overcoming resistance among the employees due to introduction of new quality processes or reengineering of existing processes for meeting quality standards.

View More Related Solutions