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Organizational Transformation: Roles of Incentives, Training and Leadership

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Hi, I need some assistance with the following questions. I am having trouble approaching these concepts. The questions are as follows:

- How would you identify and characterize the roles of incentives, training, and education in promoting innovation in your organization?
- What is the role of leadership in creating, managing, and sustaining innovation in your organization?
- What are the ethical implications of an individual reward system? Support your answer.
- Would you describe your organization as innovative or non-innovative? Why? Explain your answer.

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https://brainmass.com/business/organizational-transformation-roles-of-incentives-training-and-leadership-342206

Solution Preview

- How would you identify and characterize the roles of incentives, training, and education in promoting innovation in your organization?

I identify and characterize the roles of incentives, training and education in promoting innovation in my organization as very important. Innovation is critical in the limousine business because the drivers have to seek new ways of getting customers. They have to study the behavior of every customer and experiment with new behavior to get repeat orders. The role of incentive in promoting innovation is critical. Incentives are given to drivers that increase the penetration of more lucrative market segments close to the base. Further, incentives are given to drivers that find new and more profitable uses for the vehicles.

In my opinion it is those drivers that are trained that succeed in finding repeat clientele that are willing to hire the car and driver for three hours or more. The drivers that innovate are the ones that have received training in excellent phone skills and quick recognition of the customer. Those that have training and incentives are more successful in innovating and getting repeat clientele. In our organization every driver that gets repeat clientele gets an incentive. The incentives motivate the drivers to behave excellently with lucrative segment customers and get repeat orders. The organization needs its drivers to innovate continuously ...

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