Understanding the personality and behavior of your retail customers
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What are various type of customers that you may deal with in your retail outlets and how can you serve them in the most effective manner so that they end up as happy and loyal customers?
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The solution discusses the various types of customers that you may deal with in retail outlets and how you can serve them in the most effective manner so that they end up as happy and loyal customers.
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How to Deal with Four Types of Retail Customers
As retailers we come across a wide variety of customers on a daily basis. These customers' have varying personalities, buying behaviours and preferences. Some of them are easy to handle, while others are very hard to deal with. In order to maximize our customers'' satisfaction and ultimately to achieve better business results we need to understand the personalities of these customers so that we can serve them in a better way and build long term relations with them. In this article we will discuss the behaviour of four different types of customers and how to deal with them.
The Driver
These are the customers who have a dominating and strong personality. They are very clear about their goals and know exactly what they want and don't like others to tell them what to do. They are result and action oriented and want things done immediately and without error. Such customers have an intimidating personality and sales people Amy not feel comfortable ...
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