responsiveness
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The rural Gas Company is a distributor of propane gas used for home heating and other utilities, such as gas stove/ranges. The company as developed a delivery systems in which the fuel delivers trucks will automatically check all customer gas tanks monthly during the winter and every other month n the summer to keep the tanks adequately filled. The company automatically adjusts the delivery schedule to fit any usually weather conditions, for example making more frequent deliveries in September if the weather is unseasonable cold. Which aspect of service quality is the company addressing with these deliver systems?
a. Compatibility
b. Responsiveness
c. Productivity
d. Tangibles
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Solution Summary
The expert examines responsiveness marketing quality. Deliver systems are addressed.
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