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The Balanced Sheet Scorecard

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The Balanced Sheet Scorecard
Can you think of any organizations that do not have relevant "customers" to take into consideration?
How would this type of company differ from an organization where the Balanced Sheet Scorecard operates equally?

Business Process Perspective
What is an example of a business process where the interest of two or more stakeholders are in opposition?
What are some methods that can change the stakeholder's perspective and bring multiple stakeholder perspectives into sync?

Learning and Growth Perspective
- Real-time availability of accurate customer and internal process information to front-line employees
- Ability to launch new product
- Ability to create more value for customers
- Ability to penetrate new markets
- Alignment of employee incentives with overall organizational success factors
- Rates of improvement in critical customer-based and internal processes
Considering these measures, it is difficult to quantify these factors.
What learning and growth measures are critical to and organization, but difficult to measure?
What are some metrics that can be used to quantify some of these measures?

Integration
What are the most difficult aspects of simultaneously balancing the four perspectives in the Balanced Sheet Scorecard?

Important in Business
What are two major concepts that are essential to being successful in business administration?

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Solution Summary

The balanced sheet scorecards in organizations are provided. Examples of a business process where the interest of two or more stakeholders are in opposition are given.

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Hope you are well.

1. Can you think of any organizations that do not have relevant "customers" to take into consideration? How would this type of company differ from an organization where the Balanced Sheet Scorecard operates equally?

Try and think of a business organization or an entity that conducts business operations where the public is serving on a necessity service, i.e., utility or local ordinances, such as, parking permits or licenses. The objective to comparing the different balanced sheet scorecard is by the operations business activity to conducting an operation from one entity to another that can define if operation reflects equally balanced. Thus, the difference in balanced sheet scorecard will reflect a measure of the types of interactive changes that defines a relevancy to customers seeking or adhering to certain regulations.

2. Business Process Perspective
What is an example of a business process where the interest of two or more stakeholders is in opposition? What are some methods that can change the stakeholder's perspective and bring multiple stakeholder perspectives into sync?

Aim in thinking of the main focus of the stakeholders that impact an end result, such as, in sales volume leading to profitability based on the ...

Solution provided by:
Nichel Anderson, MBA, PhD (IP)
Education
  • BA, American Intercontinental University
  • MBA, American Intercontinental University
  • PhD (IP), Grand Canyon University
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