Ms. Smith and Mr. Wong own an insurance agency. A Pareto chart reveals that most frequent complaint of their clients is rudeness on the part of the office staff. The logical next step for Smith and Wong is to:
a - clean the place out, for rudeness is intolerable and responsible employees should be fired immediately
b. plot the severity of complaints on a histogram to judge the sincerity of the complaining clients
c. use rudeness to clients as the main spine for a followup fishbone chart and associated analysis to discover causes
I believe it is B not sure
This posting contains a Multiple Choice Question related to pareto chart.