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Misunderstandings in Communication

Think of two misunderstandings you experienced when communicating with someone else at work, home, or school and explain both and then answer the following questions. Who was the sender? Who was the receiver? What was the message? What channel was used to send the message? What was the misunderstanding that occurred? How could the misunderstanding have been avoided?

What did you learn about the communication process from this activity?
What seemed to be the main causes of the misunderstandings?

Cite a meaningful misunderstanding rather than a general or less material misunderstanding.

Use business or work-related examples rather than personal ones.

Identify the role of the sender and receiver, such as manager, peer, subordinate, client, vendor, and so forth.

Solution Preview

The first communication misunderstanding I experienced at work was a result of gossip. I am an assistant to a coach, and also hold another job at the school. In fulfilling my other job, I was speaking to a peer about budget cuts and possible solutions. In talking about these items, sports and the associated costs of sports came up. I stated that academics should be put first. This was relayed to my supervisor (the receiver) by this peer (the sender) but was either mis-received or miscommunicated to make it sound like I felt sports should be cancelled immediately, and were a terrible use of funds. My supervisor attacked me verbally and would not hold a meeting with my peer and me so that the information ...

Solution Summary

This solution discusses of two misunderstandings when communicating with another at work. It discusses who is the sender, receiver, the channel used to send the message, and what the misunderstandings were. It also discusses how the misunderstanding could have been avoided.