Finding Communication Channels as a Manager

Evidence indicates high-performing managers tend to be more media sensitive than low-performing managers - they are better able to match appropriate media richness with the message to be delivered. As a manager, how would you determine which communication channel should be used for a particular message? What barriers might distort the message?

Solution Summary

This solution provides a detailed discussion on communication channels for various types of messages. The barriers that could distort the message are also thoroughly discussed.