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    Total Quality Management: A Competitive Advantage

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    Questions: How does quality management create a competitive advantage for an organization? In what ways must education and training be modified to support a TQM environment? What recommendations should be given to an organization to overcome resistance to change when implementing a TQM system?

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    Quality management creates a competitive advantage for an organization by significantly improving the quality of its products, operations and other areas such as customer service, resulting in better efficiency, reduced wastage and tremendous gains in terms of customer satisfaction. Quality management, thus, provides a strong impetus to the growth of an organization in today's competitive marketplace and ...

    Solution Summary

    This solution is comprised of a 240 word response discussing Total Quality Management and how it should be tailored for a particular organization to gain a competitive edge and overcome the the resistance of implementation.