IT Infrastructure Groups & IT Leadership Roles
Not what you're looking for?
IT infrastructure groups are often responsible for direct customer interaction and associated customer service. Note ways IT organizations can improve the quality and perception of their service. Discuss the importance of internal customer satisfaction.
Adding leadership roles in IT can have benefits and risks. Discuss at least two benefits and two risks an organization faces by adding roles within IT leadership.
Purchase this Solution
Solution Summary
IT Infrastructure Groups and IT Leadership Roles are analyzed. Two benefits and two risks an organization faces by adding roles within IT leadership are determined.
Solution Preview
IT infrastructure groups are often responsible for direct customer interaction and associated customer service. Note ways IT organizations can improve the quality and perception of their service. Discuss the importance of internal customer satisfaction.
One of the ways to improve the quality and perception of service provided by IT organizations is to become accessible to the customers in different ways. For example, an IT organization should allow their customers to contact via phone, email, or website and should offer services like live chat support, quick on-site support, etc. The various options provided to the customers will raise the satisfaction level among the customers regarding the customer service. Secondly, the IT organization should resolve all customer queries as ...
Education
- BCom, SGTB Khalsa College, University of Delhi
- MBA, Rochester Institute of Technology
Recent Feedback
- "Thank you. "
- "Thank you"
- "Thank you. I got 20/20 last week for my discussion you help me out with."
- "Thank you. Great Job. "
- "Thank you. Great Job. "
Purchase this Solution
Free BrainMass Quizzes
Java loops
This quiz checks your knowledge of for and while loops in Java. For and while loops are essential building blocks for all Java programs. Having a solid understanding of these constructs is critical for success in programming Java.
C# variables and classes
This quiz contains questions about C# classes and variables.
Excel Introductory Quiz
This quiz tests your knowledge of basics of MS-Excel.
C++ Operators
This quiz tests a student's knowledge about C++ operators.
Inserting and deleting in a linked list
This quiz tests your understanding of how to insert and delete elements in a linked list. Understanding of the use of linked lists, and the related performance aspects, is an important fundamental skill of computer science data structures.