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Six Sigma and Walgreens

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Select a TQM model or methodology. Assume that you are an expert on the selected TQ model/method. Prepare a 1,050-2,000-word paper defending your selected TQM model/method in which you identify a specific TQ model/method and present it to your organization's leadership so that they can incorporate it into the organization's strategic planning process. Please include references. Thanks

The chosen methodology is Six Sigma. The chosen organization is Walgreen's drug stores.

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Solution Summary

The chosen methodology is Six Sigma. The chosen organization is Walgreen's drug stores.

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Six Sigma is a rigorous and a systematic methodology that utilizes information (management by facts) and statistical analysis to measure and improve a company's operational performance, practices and systems by identifying and preventing 'defects' in manufacturing and service-related processes in order to anticipate and exceed expectations of all stakeholders to accomplish effectiveness. The goal of Six Sigma is to increase profits by eliminating variability, defects and waste that undermine customer loyalty.

Reference: http://www.isixsigma.com/dictionary/Six_Sigma-85.htm

Six Sigma enables organizations to drive breakthrough performance improvement and achieve excellence levels in customer satisfaction, productivity and costs, product and service quality, cycle and response time and risks in a sustainable manner.

http://www.topix.com/forum/in/bangalore/TD8DRUV73RLEMUUMJ

For an organization like Walgreen's that operates in an extremely competitive retail industry where competition is fierce between arch rivals and companies try to outshine each other primarily on the basis of improved customer service and customer satisfaction, better quality and improved operational efficiency, quality tools like Six Sigma has become a necessity to sustain the competitive threats and to maintain the growth and profitability.

The fundamental objective of the Six Sigma methodology is ...

Solution provided by:
Sandeep Bardia, MBA
Education
  • BCom, SGTB Khalsa College, University of Delhi
  • MBA, Rochester Institute of Technology
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