What was the best and worst experience you had via technology in a customer service setting?
Just looking for other experiences for this. We are going to build a plan on how to better the situation for these experiences that would teach service reps how to deal with situations of these natures. Thanks.
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Madison-Isabelle Marie McCarthy, MBA (IP), CPA (IP)
Active since 2007
BA, Chapman University
MS, Tufts University Medical School
MBA, Columbia College
Responses 229
"thank you"
"Phenomenal Response! Thank you."
"Madison, Words cannot be adequate enough to thank you for a job well done and encouragement. Now, I am ready for my exams this week. As always thanks very much in deed. Christian"
"Madison-Isabella Maria Cole, OTA 105715 Please be advised that due to the very nature of my preparation for the forthcoming exam, indeed, I thank you from the inner-most core of my heart for all your assistances and co-oporation."
"thank you"