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Controls and unintended consequences

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As a leader, how can you balance the need for control against the unintended consequences controls create?

Please provide a reference.

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Solution Summary

A very brief look at the ways to mitigate unintended consequences of controls. Reference included.

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M.S. Feldman, A.M. Khademian / International Public Management Journal 3 (2000) 149-167

For operational efficiency, a company must institute controls. Controls allow for the company and managers to view projects and work through the scope of the project as a whole and each individual section of the process. It also helps to maintain consistency across the company.

While ...

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